Payments can be made by cash, check or credit card. Billing is done on a pre-pay system and bills are mailed on the 15th of each month. Bills are sent via e-mail unless a written request for postal billing has been submitted to the accounting department. Credit cards are processed on the 15th of the month.

Do you allow automatic bank drafts?

WingNET currently does not do automatic drafts from checking accounts, however, check cards backed by Visa are acceptable and are processed as a credit card. If a check is returned for insufficient funds, the customer will be charged a $20.00 returned check fee.

Can I switch my method of payment?

Customers may switch payment methods at any time by submitting a request in writing.

Can I send you my credit card info by fax?

WingNET does not recommend sending account information such as credit card numbers via e-mail or fax. Numbers may be called in to the WingNET office at 559-5465. WingNET is not responsible for any information lost during the transmission of an e-mail or fax.

What is the procedure for correspondence, most particularly as it relates to account changes?

The customer login name MUST be included on all correspondence. It is the equivalent of an account number. Correspondence regarding change in an account must be in written form from the person whose name the account is in. E-mail is an acceptable form of written notification, and may be sent to accounts@wingnet.net .

When are payments due and what happens if I miss it?

All payments are due on the 25th of each month in order for the customer to continue service throughout the next month. Payments not received by the 9th after the payment due date will result in interruption of service. Declined credit cards will also result in the interruption of internet service. An interrupted account may be reactivated when full payment is received and a $5.00 reactivation fee is paid. Interrupting an account does not result in the loss of e-mail. If a customer's account remains inactive for more than 90 days, the account is closed. If the customer chooses to reactivate the account, it will be treated as a new account. The former login name may no longer be available. For a delinquent customer to start a new account, previous balance must be paid in full.

How do I cancel an account?

To cancel an account, all outstanding balances must be paid in full and notice must be received in written form. If an account is canceled before the 15th of the month, the customer will only be charged for one half a month of usage. Cancellations made after the 15th will incur a full monthly charge. The cancellation notice must include login name, the name on the account, a brief reason, the date of cancellation, and the signature of the person who owns the account. Cancellations will not be accepted over the phone, nor will they be accepted by any party other than the person named on the account.

How do I change my account plan?

A customer may change their dialup plan at any time in writing. However, the change will take effect for the following month.